40%
Faster response times after go-live
Modern support, no guesswork
Run the support lab your customers deserve.
Choose The Support Lab to blend proven playbooks with the platform that powers our own teams. From intake to insight, every part of your operation stays instrumented, on-brand, and ahead of schedule.
24/7
Coverage modeling with zero spreadsheets
98%
Quality scores sustained across channels
< 3 wks
Typical onboarding timeline
The Lab blends software, data, and operators.
Your highest leverage work happens when playbooks, staffing, and quality loops stay in sync. Our team built Support Lab to pair human expertise with the orchestration layer you wished you had years ago.
Orchestrated Support Operations
Centralize queue management, hand-offs, and SLAs across chat, email, and voice while our playbooks keep teams aligned.
Cohesive Agent Experience
Give agents a single console with AI drafting, unified history, and macros that adapt to context instead of breaking workflows.
Intelligent Scheduling
Model demand, preferences, and compliance rules to publish the right schedule every time - no more endless spreadsheets.
Executive Visibility
Real-time health scores, incident callouts, and experiment tracking help leadership steer strategy without waiting on slides.
“Support Lab turns our support org into a product. The dashboards are not vanity - they show where to point the next experiment and who needs backup before it becomes a fire.”
Fits right where your team already works.
We plug into the tools you trust today and the ones you plan to adopt tomorrow.
Zendesk
Intercom
Salesforce
Aircall
GitLab
Slack
Spin up your Support Lab in less than a month.
We partner with your ops leaders to blueprint the first quarter, launch rigorous quality loops, and forecast coverage using our scheduling engine - no technical heavy lifting required.
Launch the Lab