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    <h2>Smarter, Kinder, and More Effective Support</h2>
    <p>I’m Sean, a customer support leader and systems thinker. At Support Lab, I design low-cost, high-impact tools and workflows that scale across global teams—while keeping people at the center.</p>
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      <h3>🔍 Zendesk Analytics & Automation</h3>
      <p>Custom metrics, reports, and triggers that power better decisions and faster resolutions.</p>
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      <h3>🤖 AI Evaluation & Implementation</h3>
      <p>Cost-benefit analysis, customer experience impact, and realistic automation rollouts.</p>
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      <h3>🌍 Global Team Scheduling</h3>
      <p>Built-from-scratch live support scheduling tools—no vendor contracts, just results.</p>
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      <h3>🛠 Low/No-Cost Tooling</h3>
      <p>Custom workflows using Google Sheets, scripts, and APIs to replace expensive SaaS.</p>
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    <a href="case-studies/">Explore My Work →</a>
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    © 2025 Sean Hamelman | Built in the Lab 🧪
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