Terms of Service

Effective date: August 5, 2026

These Terms of Service govern access to The Support Lab websites, applications, and services, including Transcription Lab, Offerward, scheduling, communications, reporting, automation, and related tools (collectively, the Service). By creating or using an account, you agree to these Terms and acknowledge our Privacy Policy. Requesting public release-note emails does not require acceptance of these Terms; the signup consent statement and Privacy Policy explain that optional mailing service. If you do not agree, do not use the account-based Service.

The Support Lab is currently operated as an independent project and is not represented as a corporation, limited liability company, or other registered business entity. Its mailing address is 3030 Greenmount Ave Ste 300 PMB 441819, Baltimore, Maryland 21218-6907 US.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to create or use an account. The public release-notes mailing list does not require an account or age attestation. Account users must provide accurate information, protect their credentials, and promptly report suspected unauthorized access. If you use the Service for an organization, you represent that you have authority to act for that organization.

2. Service scope and beta features

The Service may capture or import audio, generate realtime or batch transcripts, organize meetings and job searches, research organizations and roles, prepare interview material, and generate summaries, guidance, or other AI-assisted outputs. Alpha and beta features may change, contain errors, have limited capacity, or be withdrawn. We may establish reasonable feature, storage, or usage limits.

3. Public release notes and email digest

The public release-notes digest is an optional informational service available with or without an account. Selecting the signup action is a separate affirmative request to receive the complete product digest, but the subscription does not begin until the recipient confirms control of the email address. No Terms acceptance or age attestation is required for this mailing list. We send no more than one digest per week, and only when product updates were published during the prior weekly period. A subscription does not authorize unrelated promotional email.

You may unsubscribe from release-note digest emails at any time through the public link in each message, without signing in. Unsubscribing from this optional digest does not stop necessary account, security, billing, or legal notices associated with a separate customer account. We may suspend the digest and will request new consent where required before materially expanding its subject matter or frequency.

Release notes are high-level summaries for users and may be corrected. They are not a complete technical change log, security advisory, warranty, contractual commitment, representation that every change has been listed, or substitute for support.

4. Recording and participant notice

You are responsible for determining whether recording, transcription, speaker analysis, or AI assistance is lawful in your circumstances. Before capturing another person, you must provide any notice and obtain any consent required by applicable law, contract, workplace policy, interview rules, or platform terms. You may not use the Service for unlawful surveillance, impersonation, fraud, or to evade a required skills assessment.

5. AI-assisted output

Transcripts, speaker labels, research, summaries, interview guidance, and other generated outputs can be incomplete or incorrect. Realtime content is a draft. You must review material before relying on, sharing, or submitting it. The Service does not provide legal, employment, financial, medical, or other professional advice and does not guarantee an interview, offer, hiring outcome, or business result.

6. Optional saved voice profile

The Service may offer an optional account-level saved voice profile to help distinguish your speech from other voices. Creating and retaining this profile requires a separate affirmative consent. It is not required to use core transcription or Offerward features. It is a probabilistic matching aid, not an identity or authentication mechanism. You may disable matching or delete the profile from Preferences.

7. Your content and permissions

You retain ownership of resumes, job descriptions, audio, transcripts, profile facts, and other content you submit. You grant us a limited license to host, copy, transmit, analyze, transform, and otherwise process that content only as needed to operate, secure, support, and improve the Service. You represent that you have the rights and permissions needed to submit and process the content.

8. Acceptable use

You may not:

• violate law, another person's rights, or applicable interview, employment, or workplace rules;
• access accounts, systems, recordings, or data without authorization;
• upload malicious code or disrupt, probe, overload, or reverse engineer the Service;
• misrepresent AI-generated material as independently completed where that is prohibited;
• sell, transfer, or use another person's saved voice profile; or
• use the Service to develop or improve a competing biometric identification system.

9. Connected services and providers

Optional integrations and processing providers may have their own terms. When you enable a connection, you authorize the limited access and data transfer needed to perform the requested feature. You may disconnect optional integrations, although doing so may prevent related features from working.

10. Security and confidentiality

We use reasonable technical and organizational safeguards, including access controls and encryption where appropriate. No service is completely secure. You must use the Service in a way that is appropriate for the sensitivity of your content and notify us promptly of suspected compromise.

11. Fees and plans

Alpha or beta access may be provided at no charge or at a 100 percent discount. We will not charge you unless you affirmatively select a paid plan and receive the applicable price and billing terms before the charge.

12. Intellectual property

We and our licensors own the Service, software, designs, and related materials, excluding your content. You receive a limited, non-exclusive, non-transferable right to use the Service while your account is authorized. Feedback may be used to improve the Service without obligation or compensation.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for a material violation, security risk, unlawful activity, nonpayment of agreed fees, or discontinuation of the Service. Data is then handled according to the Privacy Policy and applicable retention requirements.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Our total liability arising from the Service will not exceed the amount you paid for the Service during the 12 months before the event, or $100 if you paid nothing. Some jurisdictions do not permit certain limitations, so those limitations may not apply to you.

16. Indemnification

You agree to defend and indemnify us from third-party claims arising from your unlawful use, your violation of these Terms, or content you submit without the necessary rights, notice, or consent.

17. Governing law

These Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. Except where applicable law requires otherwise, any such dispute must be brought exclusively in a state court of competent jurisdiction located in Middlesex County, Massachusetts, or, if federal subject-matter jurisdiction exists, in the United States District Court for the District of Massachusetts. You and The Support Lab consent to the personal jurisdiction and venue of those courts. This section does not override any non-waivable rights or remedies available under applicable law, including applicable consumer-protection law.

18. Changes and contact

We may update these Terms. Material changes will be presented for renewed acceptance where required. Contact The Support Lab at support@jeshe.co or by mail at 3030 Greenmount Ave Ste 300 PMB 441819, Baltimore, Maryland 21218-6907 US. Primary processing occurs in the United States.