Terms of Service
Effective date: October 11, 2025
These Terms of Service (“Terms”) govern access to and use of The Support Lab platform and related websites, applications, and services (collectively, the “Service”) provided by The Support Lab (“we,” “us,” or “our”). By using the Service, you (“Customer” or “you”) agree to these Terms.
If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.
1. The Service
The Support Lab provides a scheduling and automation platform for service organizations. Features may include scheduling management, reporting, integrations with external systems, and related tools.
We may update or improve the Service from time to time. Significant changes will be communicated through the Service or by email where appropriate.
2. Eligibility and Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service.
To access certain features, you may need to create an account and provide accurate contact information. You are responsible for maintaining the confidentiality of your credentials and for any activity under your account.
3. Acceptable Use
You agree not to:
Use the Service in violation of any applicable law or regulation.
Attempt to gain unauthorized access to the Service or its related systems.
Interfere with or disrupt the integrity or performance of the Service.
Upload or transmit malicious code.
Misuse data or content belonging to others.
We reserve the right to suspend or terminate access for misuse or violation of these Terms.
4. Customer Data
“Customer Data” means data, content, or information you or your users submit to the Service.
Ownership: You retain ownership of Customer Data.
License to Operate the Service: You grant us a limited, worldwide, royalty-free license to host, copy, process, and transmit Customer Data as necessary to provide and improve the Service.
Responsibility: You are responsible for the accuracy, legality, and content of Customer Data.
Our handling of personal information is described in our Privacy Policy.
5. Connected Accounts and Integrations
The Service may allow you to connect third-party accounts or tools (for example, Google services). Use of those integrations is optional. If you connect an external account, you authorize us to access and process limited data from that provider solely to perform the feature you enable. You can disconnect at any time.
6. Service Availability and Support
We strive to provide reliable uptime but do not guarantee uninterrupted access. Planned maintenance or outages may occur. Support is available via support@jeshe.co.
7. Intellectual Property
We and our licensors own all rights, title, and interest in the Service, including software, design, and related materials. Except for your Customer Data, you may not reproduce, distribute, or create derivative works of any part of the Service without written consent.
Feedback or suggestions you provide may be used to improve the Service without obligation or compensation.
8. Fees and Payment
If the Service or certain features become paid, pricing and payment terms will be published and agreed separately before charges apply. Until then, access may be offered free or under evaluation.
9. Confidentiality
Each party agrees to protect the other’s confidential information and to use it only for purposes consistent with these Terms. Confidential information does not include data that becomes public through no fault of the receiving party.
10. Security
We use reasonable technical and organizational measures to protect the Service and Customer Data, including encryption in transit and at rest where supported by providers. No system is perfectly secure; you agree to notify us promptly of any suspected unauthorized access.
11. Term and Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, fail to pay applicable fees (once applicable), or if continued use poses risk to the Service or others.
Upon termination, we will delete or anonymize Customer Data in accordance with our Privacy Policy and standard retention procedures.
12. Disclaimer of Warranties
The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You acknowledge that use of the Service is at your own risk.
13. Limitation of Liability
To the maximum extent permitted by law:
We will not be liable for indirect, incidental, consequential, special, or exemplary damages.
Our total liability for any claim related to the Service will not exceed the amount you paid for the Service in the twelve (12) months preceding the event (or $100 if you have not paid fees).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
14. Indemnification
You agree to defend and indemnify us from claims arising from your misuse of the Service or violation of these Terms, including third-party claims related to Customer Data or unlawful activity.
15. Governing Law
These Terms are governed by the laws of the State of Michigan, USA, without regard to its conflict-of-law principles. You consent to the exclusive jurisdiction and venue of courts in Michigan for disputes arising under these Terms.
16. Changes to These Terms
We may modify these Terms from time to time. We will post the updated version with a new effective date. Continued use of the Service after changes become effective means you accept the revised Terms.
17. Contact
The Support Lab
Email: support@jeshe.co
Primary processing location: United States