💡 About Sean

Building support systems that work better — for customers and teams.

I'm Sean, a customer experience leader, builder, and consultant with a track record of launching high-impact support tools, teams, and operations. Over the past 10+ years, I’ve worked across startups and scaling organizations — from building global contact centers to redesigning support workflows with automation, data, and a human-first mindset.

I’ve led teams through hypergrowth, platform transitions, and AI transformations. I believe great support doesn’t just solve problems — it builds trust, loyalty, and scalable infrastructure for the business.

What I Do

• Operational Strategy – Scalable support systems, Zendesk architecture, AI-assisted workflows
• Team Leadership – Hiring, coaching, and growing high-performing global support teams
• CX Automation – No-code tools, AI evaluation, and automation that enhances teams
• Hands-On Consulting – I build solutions, not just recommendations

A Bit More Human

I’ve been the person rebuilding a support center with limited tools, the one explaining AI metrics to the exec team, and the one leading a project from pitch to postmortem. When I’m not in ops mode, I’m usually:

• Experimenting with gluten-free baking that actually tastes good
• Exploring international cuisine with my partner Erin
• Helping my son wire his first electric guitar
• Building tech solutions that make work (and life) a bit less chaotic